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Monday, April 12, 2010

Telemarketing vs. Telesales

We often hear people talking about telemarketing and telesales. But what is difference between the two direct marketing terms? Telemarketing and Telesales are two terms that are commonly used in the business industry and often in interchangeable way. Both terms refer to a direct marketing campaign that uses the telephone as a channel to deliver the message to consumers. Basically telesales is the traditional term or much older term while telemarketing is the most recent term that is being used.

Telemarketing has been used as a general term for any marketing activities over the phone, thus including Telesales as part its activities. Such activities include consumer product and or service awareness, lead generation and appointment setting, market research and selling. However, Telemarketing does not refer directly to Telesales and should not be confused of the two different terms.

Telesales is a direct marketing activity that uses the phone to sell products and or a service using the telephone while Telemarketing refers to marketing activities that generates interest, creates opportunities, provides information, and provides customer service satisfaction, appointment setting and lead generation.

To simply comprehend the two marketing terms, Telemarketing is the process of delivering your message to your prospective or existing consumer and creating an opportunity to build a business relationship. And Telesales is the conversion process wherein it converts opportunities into a lead or a sale.

Both telemarketing and telesales are two different terms that work closely together. Telemarketing services provided by telemarketing companies are can deliver a cost- efficient business opportunities for your business regardless of the industry that you are in.

2 comments:

  1. I have to admit that I used the terms telemarketing and telesales interchangeably because I never knew the difference. So thanks for clearing that up!

    From what I can see, telesales outsourcing has become a trend because of the benefits it brings to a company.
    Companies who outsource now don't need to hire and train new staff with little to no experience to do their telesales for them. It saves them time and money. Instead, they hire intelligent telesales companies who are experts in this field and who can generate big sales for their company.

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  2. Great post! Thank you so much for sharing such an interesting piece which is definitely worth sharing. I'm looking forward to read more.
    Order taking services

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