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Monday, April 12, 2010
Telemarketing has been used as a general term for any marketing activities over the phone, thus including Telesales as part its activities. Such activities include consumer product and or service awareness, lead generation and appointment setting, market research and selling. However, Telemarketing does not refer directly to Telesales and should not be confused of the two different terms.
Telesales is a direct marketing activity that uses the phone to sell products and or a service using the telephone while Telemarketing refers to marketing activities that generates interest, creates opportunities, provides information, and provides customer service satisfaction, appointment setting and lead generation.
To simply comprehend the two marketing terms, Telemarketing is the process of delivering your message to your prospective or existing consumer and creating an opportunity to build a business relationship. And Telesales is the conversion process wherein it converts opportunities into a lead or a sale.
Both telemarketing and telesales are two different terms that work closely together. Telemarketing services provided by telemarketing companies are can deliver a cost- efficient business opportunities for your business regardless of the industry that you are in.